When you don’t plan on returning your calls?
Mini rant here. I’ve been told some not very nice things because I use a help desk system instead of a phone number. I understand we all prefer different methods of communication. But seriously, don’t judge the website by the telephone number (or lack of it) 😉
I recently tried to contact someone who displays his telephone number prominently in the contact/support area. But here’s what gets to me.
First of all, I was re-directed to a line of someone I wasn’t expecting. Instead of announcing the company or website or site owner, e.g. “Thank you for calling TechBasedMarketing.com or Lynette Chandler”, the voicemail message gave me zero idea who I just called and left me wondering if the number is even legit.
Next, it’s been over 10 days and still no return call. I made very sure to state my name, phone number and even website address clearly. C’mon folks. Even if you were going to turn me down, the least you could do is return my call and say “No thank you.”
Disappointed 🙁
Me thinks. If you don’t plan on returning calls or don’t want to talk to someone, don’t bother to put your phone number on your site.
