Who Do You Call?
Not Ghost Busters. I hope… sheesh, now I can’t get this silly Ghost Busters song out of my head. Anyhow… let’s get back to the point. I’m feeling very curious of late and am dying to ask you.
How you handle technical issues within your business? Do you have a tech support person for your business?
Photo by Cavell L. Blood
By tech support I mean someone (or a team) who you call when your computer/network is not working.
Do you have a website support person (or team)? For example when your blog is giving errors, needs upgrading or when you have an idea but don’t know how to make it happen.
I imagine if you do, they’d most likely be different people or teams since these two areas require different expertise. There may be some overlap but when you need to get to the nitty gritty of things they are different.
Do you have a computer ghost buster you pay to help you with technical stuff or do you attempt it yourself first? Or do you ask your (own/neighbor’s/brother’s/sister’s) kid to help you? Nothing wrong with that if the job gets done properly.
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I have a really great VA (Multi-Media VA)that is technically minded and can get done most of what I need done. It’s a huge relief to have her on board, before that I was stuck in a 4 year tech nightmare. LOL!
I have a really great VA (Multi-Media VA)that is technically minded and can get done most of what I need done. It’s a huge relief to have her on board, before that I was stuck in a 4 year tech nightmare. LOL!
I am still stuck doing everything on my own. I research, check forums, ask questions – sometimes lose time and money. I would love to find a qualified person to help me when I can afford it.
I look forward to hearing others responses as well.
I am still stuck doing everything on my own. I research, check forums, ask questions – sometimes lose time and money. I would love to find a qualified person to help me when I can afford it.
I look forward to hearing others responses as well.
Let’s see – first I try to fix it myself. If it’s just the computer acting wonky and I can’t fix it I’ll ask my husband to poke around. If he can’t fix it, then…well I don’t know what I’d do then…it hasn’t happened yet.
When it comes to websites or blogs, I’ll try fixing it first. Usually this means a bit of research and forum reading till I come up with the solution. Once, I couldn’t figure something out and I just gave up and changed templates rather than spend any more time on the problem.
It’s not that I don’t want to hire help, but that everytime I find someone I can afford and could trust they fill up with clients quick!
Let’s see – first I try to fix it myself. If it’s just the computer acting wonky and I can’t fix it I’ll ask my husband to poke around. If he can’t fix it, then…well I don’t know what I’d do then…it hasn’t happened yet.
When it comes to websites or blogs, I’ll try fixing it first. Usually this means a bit of research and forum reading till I come up with the solution. Once, I couldn’t figure something out and I just gave up and changed templates rather than spend any more time on the problem.
It’s not that I don’t want to hire help, but that everytime I find someone I can afford and could trust they fill up with clients quick!
Hi all, thanks for the input.
@Vera: I understand how that can be
@Dawn: I think there’s a time and place for everything. You never know 🙂
@Patrysha: Totally get what you mean. That’s kinda my experience too which is why I hang on to my developers tightly.
Hi all, thanks for the input.
@Vera: I understand how that can be
@Dawn: I think there’s a time and place for everything. You never know 🙂
@Patrysha: Totally get what you mean. That’s kinda my experience too which is why I hang on to my developers tightly.
I do everything myself. I’m clueless in some areas and strong in others, but thankfully I haven’t run into anything that has left me stumped…yet. When that time comes, I’m lucky enough to know a few people that would help me out.
I do everything myself. I’m clueless in some areas and strong in others, but thankfully I haven’t run into anything that has left me stumped…yet. When that time comes, I’m lucky enough to know a few people that would help me out.
I figure it out myself most of the time. I love taking things apart and seeing how they work which is how I’ve learned to do all of the stuff I do know how to do. And if I can’t fix it, I research online to find a solution. If I still can’t fix it, then I have a few techie friends I can ask.
I figure it out myself most of the time. I love taking things apart and seeing how they work which is how I’ve learned to do all of the stuff I do know how to do. And if I can’t fix it, I research online to find a solution. If I still can’t fix it, then I have a few techie friends I can ask.
Well my brother can handle problems that come w/ the computer himself. He works for a huge computer computer software company and knows about all that stuff.
when it comes to web stuff, I attempt first, but if it is to hard then I outsource.
Well my brother can handle problems that come w/ the computer himself. He works for a huge computer computer software company and knows about all that stuff.
when it comes to web stuff, I attempt first, but if it is to hard then I outsource.
I’m a Geeky tech that’s trying to run a tech company so I do everything my self. I would like to point out a few things and ask a few questions.
I’ve noticed that a lot of companies both big and small try to avoid paying for tech support. I guess they are trying to save money. I don’t see how that works.
Everything is done with computers. We need to type things up, print things out, surf the net and check our email. If the network or other forms of technology go down your in trouble. Well, most of us would be in trouble.
Lets say a few computer systems go down. This means a few employees can’t get at least some of their work done. If management decides not to pay for tech support then these employees are going to be less productive. Why? They can’t get all their work done because the technology to do so is broken. At the end of the day they are still getting paid. Even if they don’t or can’t get all their work done. It’s not their fault.
How do people justify down time? Do you really want to spend money doing nothing or paying employees to do nothing?
It doesn’t make any sense to me.
I’m a Geeky tech that’s trying to run a tech company so I do everything my self. I would like to point out a few things and ask a few questions.
I’ve noticed that a lot of companies both big and small try to avoid paying for tech support. I guess they are trying to save money. I don’t see how that works.
Everything is done with computers. We need to type things up, print things out, surf the net and check our email. If the network or other forms of technology go down your in trouble. Well, most of us would be in trouble.
Lets say a few computer systems go down. This means a few employees can’t get at least some of their work done. If management decides not to pay for tech support then these employees are going to be less productive. Why? They can’t get all their work done because the technology to do so is broken. At the end of the day they are still getting paid. Even if they don’t or can’t get all their work done. It’s not their fault.
How do people justify down time? Do you really want to spend money doing nothing or paying employees to do nothing?
It doesn’t make any sense to me.
Unless I know I can’t do it – I’ll at least try. If it takes me too long to figure out, I’ll find someone to help. That’s pretty rare though since (knock on wood!) my issues haven’t been too hard thus far!
Unless I know I can’t do it – I’ll at least try. If it takes me too long to figure out, I’ll find someone to help. That’s pretty rare though since (knock on wood!) my issues haven’t been too hard thus far!