So there I was hanging out in Twitter again. I have a special stream in TweetDeck that searches for anything to do with membership sites and saw this lady tweeting several times over days about the frustrations she’s been having with aMember. So I reached out and asked what kind of issues she was having and quickly found out that it was something way too big to be handled on Twitter alone. Which is why I invited her over here to do a ‘Blog Consult’ and she agreed. Here’s how it works.
I’m posting the details of the issues Alska’s having, asking for pertinent questions. She’ll respond in the comments and we’ll try to solve this whole problem right here. If you work with aMember as well and would like to chime in, feel free to do so. Without further ado. Let me give you a quick outline of the issue.
According to Alska,
To which I’ll ask now for more information.
- Can you please clarify what you mean by regular price and what is renewal price?
- Do you have two products set up for the same item with two different prices? Which is higher?
- Can you explain how people get the renewal price to begin with?
I’m not sure how things are set up in the products but my guess is, if you want people to try the membership, for example: $10 first month and renew at $20 after the first month, then this must be set up in the products from the very beginning.
If you set it up as $10 recurring and later change it, those who have started the subscription (this is true particularly for Paypal) will continue being charged at $10 recurring. To upgrade them to $20/month, you’d have to cancel the old subscription and make them re-subscribe 🙁
Is this pretty much what you wanted to do? Look forward to hearing from you.
