Quick confession – I’m always nervous when our support desk forwards something to me. 99% of the time, it’s great things. Thanks, praise, and friendly conversations.

Last week, I encountered a very unpleasant situation. From time to time, you expect this since you can’t please everyone.

However, I was also entirely baffled because what we offered was more than fair, but this person was still unhappy and even tried to bully us.

This sort of thing usually leaves me undone. I tried hard not to let it get to me and in some ways I did. It didn’t cripple me. It still left me very confused, even after a week.

Then I came across Derek’s video today. He suggests we ask ourselves this ONE question and it’s been shown in a study to help improve your outlook instantly. I’m going to try this right now.