On Monday, I put this question out to my Twitter followers. Mostly out of curiosity, and partly to help me in creating a brand new resource for Mommasterminds members.

I asked, “What contact method do you prefer to use when contacting customer service?” 

photo credit:
Jacob Bøtter

Personally, I like non-contact methods. So if given the choice, I’ll almost always choose an FAQ, then a forum, then a help desk, then live chat, email and finally the phone. In that order.

It’s not that I don’t like to talk to people. Over the years I’ve gotten much better at that. But customer service on the phone - ugh, you know how that goes. If it’s not voice mail, you get an re-routed and very often take up way too much of my time. Besides, it’s kinda hard to talk with kids screaming in the background.

With the other methods, I can at least help myself or get help, go do my thing and (hopefully) get an answer the next time I come back to the computer.

What’s your preferred method? Take our quick poll