Not Ghost Busters. I hope… sheesh, now I can’t get this silly Ghost Busters song out of my head. Anyhow… let’s get back to the point. I’m feeling very curious of late and am dying to ask you.

How you handle technical issues within your business? Do you have a tech support person for your business? 

Photo by Cavell L. Blood

By tech support I mean someone (or a team) who you call when your computer/network is not working.

Do you have a website support person (or team)? For example when your blog is giving errors, needs upgrading or when you have an idea but don’t know how to make it happen.

I imagine if you do, they’d most likely be different people or teams since these two areas require different expertise. There may be some overlap but when you need to get to the nitty gritty of things they are different.

Do you have a

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Every now and then someone will ask me “How do I manage so many email address for so many different sites?” Building a good email flow sounds terribly complicated. I admit, it did to me too and for a long time I procrastinated on it.

Over the past 12 months, I spent considerable amount of time devising a smooth, workable infrastructure for the company’s customer support email flow. Best thing I ever did. Some parts still need sanding down - that is inevitable. Even the best systems have some rough patches. Overall this has worked out nicely.

Like many Internet Marketers, we have several websites. We started off with each one having its own email address with its own POP3 account. As you can imagine that quickly got out of hand.

So we started re-directing everything into one or two email address but it was still problematic because we’d mess up on the reply emails and overall it was

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photo credit: mistress_f

When you don’t plan on returning your calls?

Mini rant here. I’ve been told some not very nice things because I use a help desk system instead of a phone number. I understand we all prefer different methods of communication. But seriously, don’t judge the website by the telephone number (or lack of it)

I recently tried to contact someone who displays his telephone number prominently in the contact/support area. But here’s what gets to me.

First of all, I was re-directed to a line of someone I wasn’t expecting. Instead of announcing the company or website or site owner, e.g. “Thank you for calling TechBasedMarketing.com or Lynette Chandler”, the voicemail message gave me zero idea who I just called and left me wondering if the number is even legit.

Next, it’s been over 10 days and still no return call. I made very sure to state my name, phone number and even website address clearly. C’mon folks.

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