I am using EXOHelpDesk a free help desk but one thing that irks me most is the inability to mass delete emails and a few things I wanted to change.

Well, I have just tested this one Support Logic. What I love about it is, whenever you take action on a ticket it emails your customer. That way they know exactly what’s happening with the ticket and you’re working on it. Nice interface, easy to get going and understand.

http://www.support-logic.com/

If however, you aren’t adverse to spending some money on a help desk, do so because many free ones still fall short somewhere and many of these free projects become dead after a while. Kayako is very popular, but put Auracle Support Engine into your list of considerations. It really packs a lot of features for the price and they have great support.

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